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Hatch Apps is committed to protecting the privacy and security of all stakeholders. This includes customers, employees, and partners.
The Services shall be available 99%, measured monthly, excluding holidays and weekends and scheduled maintenance. If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be excluded from any such calculation.
Company will provide Support to Customer via e-mail on weekdays during the hours of 9:00 am through 5:00 pm Pacific time, with the exclusion of Federal Holidays ("Support Hours").
Customer may initiate a support ticket during Support Hours by emailing support@hatchapps.com. After-hours support may also be provided via email.
Company will use commercially reasonable efforts to respond to all support tickets within one (1) business day.
Records from the Customer’s data systems including app data is completely de-identified from the individual and company before being being viewed for analytics purposes.
Hatch Apps strictly does not sell any individual Customer Data to another customer.
Data security is a top priority for Hatch Apps, and we believe that working with skilled security researchers can identify weaknesses in any technology. If you believe you’ve found a security vulnerability in Hatch Apps' service, please notify us; we will work with you to resolve the issue promptly.
If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at support@hatchapps.com. We will acknowledge your email within 24 hours.
Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.
Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Hatch Apps' service. Please only interact with accounts you own or for which you have explicit permission from the account holder.
While researching, we’d like you to refrain from: Distributed Denial of Service (DDoS), Spamming, Social engineering, or phishing of Hatch Apps employees or contractors.
We may revise these guidelines from time to time. The most current version of the guidelines will be available here.
You can contact us via the form to the right or at support@hatchapps.com
